TOURS TERMS AND CONDITIONS
PROCESS:Download the registration
form from our website or place a booking with our Reservations
Toll Free: 1-800-237-1517
PAYMENT: You will receive an invoice for the balance
of your tour cost approximately 3 months before departure.
Final payment is due 61 days prior to departure. Tour
costs as listed are discounted for payment by check/cash.
For credit card payments, no discount will apply. Check
with our offices for full tour costs.
DOCUMENTS: About a month before departure, we will
mail your tour documents, itineraries, luggage and name
tags and air tickets (or e-tickets). This packet will
not be mailed without receipt of full payment.
Ayelet Tours recommends AIG/Travel Guard or TravelEx
insurance coverage. Please follow the web link on our
home page for more details.
INCLUDED: Each individual tour will list what is
and is not included. In general, the tour does not include:
Departure Taxes, any Border Taxes or Visas, Insurance,
Tips (pre-collected) or items of a personal nature.
Your safety is always a top priority for us, and we
have stringent safety precautions. If we feel that any
site or itinerary puts a group in danger, we will take
steps to alter the itinerary to protect the group.
We feature hotels specifically selected for our tours,
based on location as well as amenities. Occasionally
we are obliged to make substitutions. All hotels offer
us standard grade (run-of-house) rooms. If you are arriving
at a hotel before mid-day, your room may not be ready
ALONE: Single rooms are often limited, so please
reserve early. We can also try to match you with a roommate
when and if possible. We can only assign a roommate
if another person on the tour wishes to share. If we
cannot assign a roommate, the single supplement will
Breakfasts are included daily with your hotel stays.
They are normally buffet style meals. Beverages are
not included with meals, except where indicated. Arranged
lunches and dinners are noted on the itinerary.
Hotels and most restaurants used in Israel are generally
kosher, unless otherwise requested. Hotels and most
restaurants in other international destinations are
not generally kosher. Whenever we order an included
pre-set meal, we insure that a fish, dairy or vegetarian
meal be available for those who prefer it. Shellfish
and pork never appear on a pre-set menu.
Travelers are limited to one large suitcase per person
on all of our tours, plus a carry-on. Airlines are constantly
updating their luggage requirements and policies, and
we strongly advise that you check with your airline(s)
before packing for your tou in order to avoid additional
AND JEWISH HOLIDAYS: We schedule appropriate walking
tours; otherwise Shabbat and Jewish holidays are generally
days at leisure.
We utilize luxury, air conditioned vehicles wherever
possible. In many countries, motor coaches do not have
toilet facilities, and the bus will make frequent stops.
We do not permit smoking on any of our buses. For smaller
groups, we utilize smaller, air conditioned, well maintained
US government regulations require that all tour
participants must travel with a passport valid for at
least 6 months after your tour ends.
American citizens don't need visas for most countries.
For tours to countries for which Americans require a
visa, we'll include instructions and application forms
will be included with your confirmation information.
YOUR HEALTH: Passengers should be in stable health
and confident of their ability to undertake the tour
chosen. Each tour includes substantial amounts of walking.
Those who require assistance must be accompanied by
a companion capable of, and totally responsible for,
providing such assistance. Please consult our Reservations
Staff, as well as your physician.
TOURS: For the most part, you can transfer your
reservation from one tour or date to another, without
penalty up to 60 days prior to departure. Thereafter
regular cancellation fees may apply.
PAYMENT/CANCELLATION FEES/REFUNDS: Full Payment
is due 61 days before departure.
POLICY: $100 per person charged if cancelled once
booked, plus any applicable airline penalties. $250
per person charged if cancelled 60-31 days before departure,
plus any applicable airline penalties. 100% penalties
apply if cancelled 30 days or less before departure.
POLICY: Refunds for cancellations received more
than 3 months prior to group departure will take a minimum
of four weeks to be processed. Refunds for cancellations
received less than 3 months prior to group departure
will not be processed until after the group returns.
REGARDING AIRLINE TAX AND FUEL SURCHARGE: Ayelet
Tours has NO CONTROL over the airline tax and fuel surcharge.
They are set directly by the airlines and government
regulations. These costs are subject to change with
notice, and are finalized only at time of ticketing,
not at time of booking. For groups, ticketing is done
only after all travelers in a group have paid in full.
In recent months, the airlines have been raising the
tax and fuel surcharges regularly as fuel pricing has
continued to fluctuate. While we try our best to estimate
the tax and fuel surcharge as closely as possible, we
have no control over this final amount. Ayelet Tours
will send an updated invoice shortly before final payment
is due with the correct fuel surcharge and tax amount.
IT WILL IN MANY CASES INCREASE FROM YOUR INITIAL INVOICE.
We thank you for your understanding of what has become
a challenging part of group tour coordination.
Ayelet Tours, Ltd. acts only as an agent for the tour
members in making arrangements for hotels, transportation,
touring, restaurants or any other services in connection
with the itinerary. We will exercise reasonable care
in making such arrangements. However, we do not assume
any liability whatsoever for any injury, damage, loss,
accident, delay or irregularity to person and property
because of an act of default of any hotel, airline carrier,
restaurant, company, or person rendering any of the
services included in the tour. The right is reserved
to cancel or change itineraries, speakers or scholars
or operations staff or to substitute comparable service
without notice. The right is reserved to decline to
accept or retain any tour passengers should such person's
health or general deportment impede the operation of
the tour to the detriment of the other tour passengers.