HADASSAH / AYELET TOURS TERMS AND CONDITIONS

RESERVATION PROCESS:Download the registration form from our website or place a booking with our Reservations office:
Toll Free: 1-800-237-1517x4
Fax: 518-783-6003

TOUR PAYMENT: You will receive a confirmation letter with an invoice for the balance of your tour cost. Final payment is due 61 days prior to departure.

TOUR DOCUMENTS: About a month before departure, we will mail your tour documents, itineraries, luggage and name tags and air tickets (or e-tickets). This packet will not be mailed without receipt of full payment.

INSURANCE: We recommend AIG/Travel Guard or TravelEx insurance coverage. Please follow the web link on our home page for more details.

NOT INCLUDED: Each individual tour will list what is and is not included. In general, the tour does not include: Airfare, Departure Taxes, any Border Taxes or Visas, Insurance, Tips (pre-collected) or items of a personal nature.

SECURITY: Your safety is always a top priority for us, and we have stringent safety precautions. If we feel that any site or itinerary puts a group in danger, we will take steps to alter the itinerary to protect the group.

HOTELS: We feature hotels specifically selected for our tours, based on location as well as amenities. Occasionally we are obliged to make substitutions. All hotels offer us standard grade (run-of-house) rooms. If you are arriving at a hotel before mid-day, your room may not be ready on arrival.

TRAVELING ALONE: Single rooms are often limited, so please reserve early. We can also try to match you with a roommate when and if possible. We can only assign a roommate if another person on the tour wishes to share. If we cannot assign a roommate, the single supplement will be invoiced.

MEALS: Breakfasts are included daily with your hotel stays. They are normally buffet style meals. Beverages are not included with meals, except where indicated. Arranged lunches and dinners are noted on the itinerary.

KASHRUT:Hotels and restaurants used are kosher. When traveling to countries other than Israel, meals are kosher-style, and we insure that a fish, dairy or vegetarian meal be available for those who prefer it.

BAGGAGE: Travelers are limited to the airline luggage regulations at the time of travel. Please check airline websites for specific limitations.

SATURDAYS AND JEWISH HOLIDAYS: We schedule appropriate walking tours; otherwise Shabbat and Jewish holidays are generally days at leisure.

MOTORCOACHES: We utilize luxury, air conditioned vehicles wherever possible. In many countries, motor coaches do not have toilet facilities, and the bus will make frequent stops. We do not permit smoking on any of our buses. For smaller groups, we utilize smaller, air conditioned, well maintained vehicles.

PASSPORTS: US government regulations require that all tour participants must travel with a passport valid for at least 6 months after your tour ends.

VISAS: American citizens don't need visas for most countries. For tours to countries for which Americans require a visa, we'll include instructions and application forms with your confirmation information.

ABOUT YOUR HEALTH: Passengers should be in stable health and confident of their ability to participate in the tour chosen. Each tour includes substantial amounts of walking. Those who require assistance must be accompanied by a companion capable of, and totally responsible for, providing such assistance. Please consult our Reservations Staff, as well as your physician.

IMPORTANT CONDITIONS

TRANSFERRING TOURS: For the most part, you can transfer your reservation from one tour or date to another, without penalty up to 60 days prior to departure. Thereafter regular cancellation fees may apply.

FULL PAYMENT/CANCELLATION FEES/REFUNDS: Full Payment is due 61 days before departure.

CANCELLATION POLICY: $100 per person charged if cancelled once booked, plus any applicable airline penalties. $250 per person charged if cancelled 60-31 days before departure, plus any applicable airline penalties. 100% penalties apply if cancelled 30 days or less before departure.

REFUND POLICY: Refunds for cancellations received more than 3 months prior to group departure will take a minimum of four weeks to be processed. Refunds for cancellations received less than 3 months prior to group departure will not be processed until after the group returns.

RESPONSIBILITY/DISCLAIMER: Hadassah and Ayelet Tours, Ltd. act only as agents for the tour members in making arrangements for hotels, transportation, touring, restaurants or any other services in connection with the itinerary. We will exercise reasonable care in making such arrangements. However, we do not assume any liability whatsoever for any injury, damage, loss, accident, delay or irregularity to person and property because of an act of default of any hotel, airline carrier, restaurant, company, or person rendering any of the services included in the tour. The right is reserved to cancel or change itineraries or to substitute comparable service without notice. The right is reserved to decline to accept or retain any tour passengers should such person's health or general deportment impede the operation of the tour to the detriment of the other tour passengers.